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Technical support is available to all customers who license Brite Global software. When contacting Brite Global support, you will be required to provide information such as company name, email address, phone number and license number in order to identify you are as a Brite Global software customer. Failure to provide that information might prevent Brite Global from taking action on your issue.
For most Brite Global products and solutions, technical support is provided for free for the first year. Thereafter you have the option to pay per incident, or purchase a yearly maintenance agreement at a fraction of the actual product cost. Support of our software is considered a part of the license agreement.
If you need assistance to do any of the following, your request will be routered to an appropriate fee-based resource.
You can visit our services web page to learn more about the consulting services that are offered by Brite Global.
Support is provided in English from our corporate headquarters in Houston, Texas. Email support is also available in Spanish, Hebrew and Japanese.
Support hours for new incidents are available Monday through Friday 9:00 am to 5:00 pm Eastern Time
After hour support is available only in English and limited to critical problems.
All problems reported to Technical Support are initially handled by a consultant that will work with you to identify and in many case solve the reported problem. If the problem is not resolved during the initial conversation, a tracking number will be assigned to the case and additional research will be done by a specialist. Response times will vary based on the severity of the case.