Blogs August 2020

With the release of Microsoft Dynamics 365 and Power Platform 2020 Release Wave 2, Microsoft has made several enhancements related to the email experience in model-driven apps. This post will cover the email file attachment enhancements as well as the new experience for email templates.

For anyone who has experience with Microsoft Omni channel interface, and has enabled the 2020 Wave 2 Release Plan, there is a new app that appeared with the name Customer Service Workspace (Preview). As noted in the release plan, the multisession app allows customer service agent to multitask on several customer cases simultaneously and seamlessly switch among issues without losing context of the in-progress work.