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CRM Technology
Microsoft Dynamics CRM can extend the value of your IT investments by automating business processes and integrating with other software. Your organization can benefit from a flexible architecture and multiple integration options, a familiar environment, scalable system that can be deployed on premise or on demand and easy access to the system via multiple devices.
 

Integration

Make Seamless Integrations with Microsoft Dynamics CRM

Integrate Microsoft Dynamics CRM with other Microsoft or third-party applications to get more value from your technology investments:
  • Build UI-based integration to expose the presentation layer in different applications
  • Take advantage of services-based integration to invoke and synchronize services from external systems
  • Incorporate business functionality by using services from another system or use traditional data-synchronization
  • Capitalize on the built-in integrations within the highly flexible and extensible Microsoft platform
  • Use the Microsoft.NET programming model to build service-oriented applications that communicate across the web

Business Intelligence

Maximize Your Investments in Microsoft Business Intelligence

Make the most of your existing Microsoft SQL Server investments to gain knowledge and insights from Microsoft Dynamics CRM:
  • Manage the Microsoft Dynamics CRM report storage using SQL Server Reporting Services
  • Reduce the need for IT-build reports with wizard-based report building tools, or use the extensive Business Intelligence Development Studio (BIDS)
  • Gain quick insights into CRM data and visualizations
  • Use pre-built cubes to provide a single, consolidated business view for relational and multidimensional data warehousing

Architecture

Easily Customize and Extend Microsoft Dynamics CRM

Microsoft Dynamics CRM is based on an n-tier architecture with multi-tenancy support that meets the needs of today’s enterprises:
  • Serves multiple groups with CRM and xRM that is customized to their needs, along with other line-of-business applications
  • Do more with your Microsoft assets and technologies, including Windows Server system and .NET Framework
  • Take advantage of a flexible declarative development model
  • Build rich integrations with a centralized SDK to connect business systems, applications and processes
  • Achieve tighter security by taking advantage of role based and hierarchical based security

Scalability

Get Scalable, Flexible Deployments with Microsoft Dynamics CRM

Microsoft Dynamics CRM offers reliable and flexible options for large or small organizations from fewer than 5 users and up to 50,000 users:
  • Scale vertically or horizontally across applications & data tiers
  • Choose on-premise, on-demand or hybrid deployments
  • Reserve the option to change your delivery method
  • Provide access through Microsoft Internet Explorer, Microsoft Office Outlook, or mobile devices

Easily Customize and Extend Microsoft Dynamics CRM

Microsoft Dynamics CRM is based on an n-tier architecture with multi-tenancy support that meets the needs of today’s enterprises.
  • Serves multiple groups with CRM and xRM that is customized to their needs, along with other line-of-business applications
  • Do more with your Microsoft assets and technologies, including Windows Server system and .NET Framework
  • Take advantage of a flexible declarative development model
  • Build rich integrations with a centralized API model to connect business systems, applications and processes
  • Achieve tighter security by taking advantage of role based and hierarchical based security

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