Salesforce.com launched 15 years ago with the vision to reinvent CRM in the cloud, and a new technology model was born. In the last 15 years salesforce has evolved their CRM products to include the features and functionality that today;s business demand.
Built in analytics features give business users at every level relevant insights and analysis, while real-time reporting, calculations and dashboards are optimized for performance, decision-making and resource allocation, all from within the CRM solution.
The AppExchange is your marketplace for add-on CRM solutions and other saas applications. AppExchange makes it easy to find, test and select from hundreds of applications for your business, all integrated with the salesforce.com solutions.
With Sales Cloud, you can grow your accounts faster, find new customers faster and close deals faster - from anywhere. No matter the size of your company, all sales representatives share one common goal - the desire to be a top performer. Sales Cloud is designed to help with that.
Sales Cloud features include:
In today's connected world, every customer interaction matters. Marketing Cloud helps you make the most of every touchpoint, giving you the tools to manage the customer journey across all channels.
Listen to customers and engage with the across every channel: email, social, web and mobile with the world's most powerful 1:1 digital marketing platform. Automate and manage every campaign, publish content, analyze the results and optimize as you go. Marketing Cloud connects it with the power of Salesforce. Marketing Cloud features include:
The world is changing. Customers are demanding more and better service, delivered through every conceivable channel. That’s why more companies are using salesforce.com’s customer service software-as-a-service solution for call center CRM and help desk management.
Salesforce.com's customer service saas establishes the industry standard for call center CRM with renowned ease of use which means less training for agents, quicker resolutions and happy customers. The Service Cloud features include: