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​​​ Dynamics 365 
Customer Service

Setting up Customer Service

Customer Tracking

Setup Service Level Agreements (SLA)

Prioritize and distribute cases

Create and Route cases automatically

Setup Service Calendar and Customer Service Schedule

Case Management and Service


Create and manage cases

Add activities to cases

Merge similar cases

Create and manage parent and child cases

Show your queue

Interactive Service Hub

Customer Tracking

Pull together multiple data sources in one rich, visual dashboard that lets service reps respond quickly and collaborate more easily than ever before.

Improve account handling

  • Boost agent productivity with the intuitive user interface.
  • Improve first-call resolution with access to customer histories.
  • Automatically identify and delete duplicate records.
  • Simplify adding, changing, and managing contact information.
  • Model one-to-many, many-to-one, and complex relationships to provide great service.
  • Gain actionable insights.


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