Microsoft Dynamics CRM can extend the value of your IT investments by automating business processes and integrating with other systems. Your organization can benefit from a flexible architecture and multiple integration options, a familiar environment and a scalable system.
The most appropriate delivery model for each business process is dependent on the unique characteristics of each company and its industry. Whatever the situation of your company, Microsoft Dynamics CRM provides the greatest amount of choice in software delivery.
Microsoft Dynamics CRM provides a set of easy to use customization tools that allow you to customize or supervise the customization of your CRM deployment, without the need of extensive training. Once familiarized with the basic features of sales, marketing and customer service, customization is just an extension of those modules. It is important to have a high-level understanding of the customization capabilities and the right features to use.