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benefits

CRM Features
Today business are asked to do more with less. When it comes to enterprise software, Microsoft Dynamics CRM delivers exceptional value.
 
Microsoft Dynamics CRM is:
 
  • Flexible with the Power of Choice in deployment, purchase and usage.
  • Familiar with an intuitive user interface so that your users can become immediately productive.
  • Designed to fit your business with ease of customization and integration.

Outlook Integration

Create contact records directly from your email, tag conversations and easily transfer customer data into Microsoft Dynamics CRM

Microsoft Outlook messaging and collaboration client is already the world’s leading tool for customer communications. Microsoft Dynamics CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.
 
Now also, with the ability to view Microsoft Dynamics CRM data in Outlook Web Access

Office 365 Integration

Works tightly with Microsoft Office Excel Online so businesses can make decisions on the fly

Microsoft Dynamics CRM can be tailored to work the way your business already works. Microsoft Dynamics CRM forms, relationship links, and customer views can be designed and modified without complicated programming.
 
See all documents you are working on and seemlessly edit then in Word, Excel, PowerPoint or OneNote online.
        

Extensible

Integrates with your existing systems to help break down information silos

Microsoft Dynamics CRM harnesses the power of Web services through the Microsoft .NET Framework. This latest generation of Microsoft technology enables businesses to connect isolated, legacy business systems and applications.

Analytics

Easy to use data dashboards help you keep up-to-date with your business information in an easy and visual way

Dashboards, Charts and Views provide you with a visual representation of your data.
 
The Microsoft Dynamics CRM embedded reporting engine integrates smoothly with Microsoft SQL Server to generate compelling data reports for business decision makers. The SQL Server Reporting Services engine is a powerful analytical tool for business.

Processes and Business Process Flows

Improves operational efficiency through the standardization and streamlining of processes

The Microsoft Dynamics CRM adaptive workflow engine enables a business to automate business processes in ways that employees can use each day. Business processes can works synchronously or asynchronously.
 
Business Process flows allow to see every stage in your business process (such as sales), what steps have been completed and what needs to be done in order to progress till closure.

Highly Customizable

Works the way your business does with drag and drop system customization

Microsoft Dynamics CRM can be tailored to work the way your business already works. Microsoft Dynamics CRM forms, relationship links, and customer views can be designed and modified without complicated programming.

Security

Gives the right information to the right people

Certain employees need certain information. With Microsoft Dynamics CRM, system administrators have the tools to make sure the right information is delivered to the right people— whether they are using Outlook or the Web.

Mobility

See Customer data on any device and enhance offline and remote communications so everyone can be productive regardless of location

The CRM Mobile application provides a consistent user experience across the PC, phone and tablet, which allows you to update your company information and interactions, as well as get real-time insights on the information you need wherever you are.
 
In addition, Microsoft Dynamics CRM can be access offline, so that even when you are not connected you still have access to the latest data.

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