Support Eligibility
Technical support is available to all customers whoc license Brite Global software. When contacting Brite Global support, you will be required to provide information such as company name, email address, phone number and license number in order to identify you are as a Brite Global software customer. Failure to provide that information might prevent Brite Global from taking action on your issue.
Support Cost
For most Brite Global products and solutions, there is no additional cost for technical support. Support of our software is considered a part of the license agreement.
If you need assistance to do any of the following, your request will be routered to an appropriate fee-based resource.
- Write custom code
- Modify our software design
- Debug your application
You can visit our services web page to learn more about the consulting services that are offered by Brite Global.
Support Hours
Support is provided in English from our corporate headquarters in Beverly Hills, California. Email support is also available in Spanish, Hebrew and Japanese.
Support hours for new incidents are available Monday through Friday 9:00 am to 5:00 pm Pacific Time
After hour support is available only in English and limited to critical problems.
Problem Response Time
All problems reported to Technical Support are initially handled by a consultant that will work with you to identify and in many case solve the reported problem. If the problem is not resolbed during the initial conversation, a tracking number will be assigned to the case and additional research will be done by a specialist. Response times will vary based on the severity of the case.
