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support overview

Support
Overview

​Technical support for Brite Global software and add-ins includes:

  • Telephone support
  • Access to support resources on our web site
  • Email support
Product Manuals

View the most up-to-date manuals, installation guides, and release notes for your product
Knowledge Base

Browse common questions and answers, with illustrations and step-by-step instructions
Downloads

Download the latest drivers and software updates to optimize your system performance
Tutorials

Expand your product knowledge with tutorials, white papers, and demonstrations

​Support Eligibility

Technical support is available to all customers whoc license Brite Global software. When contacting Brite Global support, you will be required to provide information such as company name, email address, phone number and license number in order to identify you are as a Brite Global software customer. Failure to provide that information might prevent Brite Global from taking action on your issue.

Support Cost

For most Brite Global products and solutions, there is no additional cost for technical support. Support of our software is considered a part of the license agreement.

If you need assistance to do any of the following, your request will be routered to an appropriate fee-based resource.

  • Write custom code
  • Modify our software design
  • Debug your application

You can visit our services web page to learn more about the consulting services that are offered by Brite Global.

Support Hours

Support is provided in English from our corporate headquarters in Beverly Hills, California. Email support is also available in Spanish, Hebrew and Japanese.

Support hours for new incidents are available Monday through Friday 9:00 am to 5:00 pm Pacific Time
After hour support is available only in English and limited to critical problems.

Problem Response Time

All problems reported to Technical Support are initially handled by a consultant that will work with you to identify and in many case solve the reported problem. If the problem is not resolbed during the initial conversation, a tracking number will be assigned to the case and additional research will be done by a specialist. Response times will vary based on the severity of the case.

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