User interface improvements make Microsoft Dynamics CRM 4.0 even easier to use and make it simpler to complete tasks with fewer clicks. And when end users have tools that are easy to use, it not only means they can work more efficiently, it helps make them happier in their work.

New benefits to end users include AutoComplete, so they don't have to type the same information over and over; faster searching; support for bulk execution and closure of campaigns; and improved mail merge. Microsoft Dynamics CRM 4.0 also enables users to customize their Navigation Pane to give them fast access to information they need and data relevant to their specific work role.

Other refinements include tools to create reports from their CRM data without IT support; advanced functionality that enables users to create, find, and implement workflows; more consistent offline user experience with offline reporting and customization; and improved synchronization.

Integration with the Microsoft Office system has been improved in Microsoft Dynamics CRM 4.0, which gives users new ways to take advantage of their existing Office applications.

Microsoft Dynamics CRM 4.0 users, for example, will have a richer data experience in Microsoft Office Excel. When a user exports and works with Microsoft Dynamics CRM data in Excel, they have the option of re-importing any changes they made back into Microsoft Dynamics CRM. This makes it easier for users to enrich their data using the tools offered by Microsoft Office Excel.

• Greater support for global business
• Flexible hosting scenarios with multi-tenant installations
• Improved availability, performance, and scalability