CRM Deployment Models

Offerings

Since every organization manages customer relationships in its own way one size does not fit all when it comes to CRM solutions. That's why Microsoft Dynamics™ CRM gives you these options with the flexibility of switching between them with ease.

  • How it works: Out of the box or with point-and-click customization
  • Where you work:  Online when you have connectivity or offline, away from the office
  • How to access it: Using an Internet browser or within your everyday business software
  • How to deploy it: Online or on your own server
  • How to purchase it: Low-cost, monthly subscription fee or affordable business software

CRM On-Premise

Microsoft Dynamics™ CRM 4.0 On-Premise gives your business ultimate control over your customer management system.

Leveraging standard Microsoft application and server platforms, Microsoft Dynamics CRM 4.0 is designed to easily adapt and scales to fit the needs of all organizations—from small businesses to large enterprises.

With three Offerings to choose from, there's a Microsoft Dynamics CRM version that's right for you. Choose Workgroup if you have just a few users—Professional or Enterprise if you have more users and require added functionality.

Tenancy
Storage
Licenses
Secure Access Rights
Workgroup
Professional
Enterprise
Includes: Sales, Marketing, Customer Service,
Workflow and System Customization
  Single Tenant Multi Tenancy
Unlimited Unlimited Unlimited
Maximum 5 Unlimited Unlimited
Windows
Active Directory
Windows
Active Directory
Windows
Active Directory

CRM Hosted

Businesses today are eager to improve their understanding of customers, and create a world-class customer service experience to achieve greater business success. Microsoft Dynamics CRM is a fully integrated customer relationship management system that delivers tools to enhance sales, marketing and customer-services processes – in an easy to learn and easy to use interface.

Microsoft Dynamics CRM Partner-Hosted is a great option for businesses that want to minimize or strategically allocate their IT investments, but don’t want to compromise on the quality of their CRM solution. It’s available on demand worldwide from recognized Microsoft Partners. Our Microsoft Partners host and manage the CRM application, as well as provide end user support. Also available are industry solutions that are tailored to your business and geography.

With Microsoft Dynamics CRM Partner-Hosted, online doesn't translate to "out-of-the box", generic, or bland. The solution is as unique as your business.

Microsoft Dynamics CRM Partner-Hosted combines the exact same features as the Microsoft Dynamics Enterprise offering, along with a turnkey support and service experience at a reasonable monthly fee.

Features
Customizations
Inustry Templates
End User Support
Training
Service Level Agreement
Secure Access Rights
 
Sales, Service, Marketing, Workflow
Varies
Varies
Included
Included
Varies
Windows Active Directory

CRM Live

Businesses today need a better way to find, keep, and grow customer relationships. With Microsoft Dynamics™ CRM Live, you can quickly centralize customer information and streamline business processes with a solution that offers unmatched user adoption and business productivity.

Microsoft Dynamics CRM Live combines the power of online services with the richness of your everyday productivity applications. It's optimized for business workgroups or departments who are looking to realize an immediate business impact with a system that quickly adapts to their unique business needs.

  •  Centrally manage customer information online
  •  Boost sales productivity and effectiveness
  •  Optimize your marketing campaigns and promotions
  •  Quickly configure CRM to fit you business with point-and-click customization and workflow
  •  Gain new business insight with embedded reports and intelligence
  •  Starting at just $39 per user/month

With two different options, Microsoft Dynamics CRM Live lets you tailor your deployment to fit the way your business works. The Professional Version gives you everything you need to get your organization up and running. And the Professional Plus Version gives you added features, storage, customization, and offline data access.

Storage
Security-enhanced
Access
Clients
Features
Customer Support
Training Services
Integration
Professional
Professional Plus
 
5 GB 20 GB
Windows Live ID Windows Live ID
Outlook, Web Outlook, Web, Offline
Sales, Marketing, Customer Service, Workflow and System Customization Professional Features Plus: Offline Synchronization, Additional Customization and Additional Workflow rules
Included Included
Included Included
Web Services SDK Web Services SDK & Offline Data SDK